Your experience means everything to us. We’re always happy to help you get the most from your cutters and stamps, and to share tips for best results—please don’t hesitate to reach out if you need assistance.

All items are made to order, so we kindly ask that selections are made carefully. For this reason, we do not offer cancellations, refunds, returns, or exchanges due to a change of mind or circumstances beyond our control. Please note that all spelling and information provided for customised items is the responsibility of the customer—please double-check details before submitting your order, as we cannot accept responsibility for incorrect information supplied.

We recommend inspecting your order upon arrival. If your item is damaged, faulty, or incorrect, please contact us within 7 days of delivery so we can review the issue and make it right.

Care instructions are outlined on each product. All cutters and stamps are handwash only in warm water. Unfortunately, refunds or credits cannot be offered for damage caused by incorrect care or use.

If you have received a damaged or faulty item, or have a special request, please contact us via email and we’ll be happy to assist.