Your STL file will be available for instant download once your purchase is complete.

A download link will be sent to the email address provided at checkout.

If you don’t see the email, please check your junk or spam folder, as it may occasionally be filtered there.

All orders from The Sweet Side Designer are carefully made, packed, and shipped from Adelaide, South Australia.

Processing Time

As each cookie stamp and cutter is made to order, please allow 3-5 business days for processing before dispatch. During busy periods or product launches, processing times may be slightly longer. Current timeframes are always noted on the website.

Shipping Within Australia

Orders are shipped via Australia Post. Once your order has been dispatched, you will receive a confirmation email with tracking details.

International Shipping is available upon request. Just contact me for a postal quotation. 

Delivery Timeframes

Delivery times are estimates only and may vary due to postal delays or peak periods. The Sweet Side Designer cannot be held responsible for delays once an order has been dispatched.

Address Accuracy

Please ensure your shipping address is correct at checkout. Orders returned due to incorrect or incomplete addresses may incur additional postage fees.

Questions

If you have any questions about shipping or your order, please get in touch via the contact form — I’m always happy to help.

Your tracking number will show be sent to you once the shipping information has been created.

Your experience means everything to us. We’re always happy to help you get the most from your cutters and stamps, and to share tips for best results—please don’t hesitate to reach out if you need assistance.

All items are made to order, so we kindly ask that selections are made carefully. For this reason, we do not offer cancellations, refunds, returns, or exchanges due to a change of mind or circumstances beyond our control. Please note that all spelling and information provided for customised items is the responsibility of the customer—please double-check details before submitting your order, as we cannot accept responsibility for incorrect information supplied.

We recommend inspecting your order upon arrival. If your item is damaged, faulty, or incorrect, please contact us within 7 days of delivery so we can review the issue and make it right.

Care instructions are outlined on each product. All cutters and stamps are handwash only in warm water. Unfortunately, refunds or credits cannot be offered for damage caused by incorrect care or use.

If you have received a damaged or faulty item, or have a special request, please contact us via email and we’ll be happy to assist.